At Proper Air Conditioning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you engage with our HVAC services or visit our website. By using our services or website, you agree to the practices described in this policy.

1. Information We Collect

We may collect various types of personal information to provide and improve our services, including:

• Contact Information: Name, address, email address, and phone number.
• Service Details: Information related to the HVAC services you request, such as your service history and preferences.
• Payment Information: For processing transactions, we may collect billing and payment details, though payment data is typically handled by secure third-party payment processors.
• Technical Information: When you visit our website, we may collect information on your IP address, browser type, device type, and browsing actions through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule, perform, and follow up on HVAC services.
• Communication: To respond to your inquiries, provide customer support, and send you important updates related to your service or our offerings.
• Billing and Payments: To process payments for services rendered.
• Improvement of Services: To improve our services, enhance our website, and develop new offerings based on customer feedback.
• Marketing: With your consent, we may send promotional information or newsletters. You can opt-out at any time.

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following situations:

• Service Providers: We may share information with trusted third-party providers who assist us in operating our business, such as payment processors, IT service providers, or marketing partners.
• Legal Requirements: We may disclose information when required by law or in response to lawful requests, such as subpoenas, court orders, or government regulations.
• Business Transfers: If Proper Air Conditioning is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal information.
• Correct or update your information.
• Request the deletion of your data.
• Opt-out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

6. Use of Cookies

Our website uses cookies to improve your browsing experience, analyze site traffic, and customize content. You can manage your cookie preferences through your browser settings.

7. Changes to Our Privacy Policy

Proper Air Conditioning reserves the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us.